Experience Management

Community

Where Nordic CX leaders sharpen decisions, strengthen results and grow their careers — together.

The Challenges We Solve

Make better decisions. Take fewer wrong turns.
Get stronger business outcomes, faster.

Across companies and sectors, the same patterns show up:

1. Too many opinions, too little direction

Everyone has a view on customer experience but few have done the operational work inside real organisations. It’s hard to know what to prioritise, what to ignore, and which steps will actually move the needle. And when every vendor pushes a different method, even senior leaders struggle to choose the right starting point.

2. CX is expected to “deliver impact” without mandate or method

The CX responsibility is scattered across marketing, sales, digital, service and product each solving isolated problems with no shared priorities. You’re accountable for results, but not given the authority, clarity or alignment needed to drive them.

3. Everyone knows CX matters, teams work in silos and the organisation over invests and underperforms

With no shared focus and approach the organisation over-invests on scattered initiatives.

4. Others have solved similar problems but you can’t access them

Cross-industry insight is limited. You know other organisations have cracked the same challenges, but you don’t have access to the people behind those real results the ones who can tell you what actually made the difference.

Being part of this community changes that

We give you the clarity, practical methods, peer learning and masterclasses on the topic you need, to avoid costly mistakes and deliver better results, faster.

How EXM Community Works

Designed for CX leaders who want to stay on top of trends, get focused learning, fast sparring and practical support from peers who’ve tackled the same challenges, not people selling a product.

Monthly Expert Sessions

Learn directly from CX leaders who’ve done the work inside real organisations.

Each month follows a practical theme with 1–2 webinars, always recorded and available on replay. You get proven methods, real cases, mistakes, solutions and measurable results.

No product pushing, no theory-heavy lectures.

2. Cross-Industry Sparring

Bring your questions, early ideas or current challenges for the Q&A sessions after each webinar. Get honest, experience-based input from senior practitioners who actually understand operational reality, change management and how to drive customer focused change. This is where you sanity-check ideas, avoid wrong turns and learn what’s working right now across sectors.

3. On-demand learning library

Access 90+ hours of masterclasses, tools, templates and recordings whenever it fits your schedule. Everything lives on our community platform and is organised in themed learning spaces, so you can quickly find what you need. It is built to support you 24/7, whether you need a method, a slide, a case or a step-by-step approach you can use immediately.

A Nordic peer network built by and for CX leaders who want clarity, practical methods and stronger results.

What You Get

1. Sharper Decisions

Learn from CX leaders who work inside real organisations, not vendors selling a product.

2. Fewer Failed Initiatives

Validate and qualify ideas fast through cross-industry sparring. Avoid investing time or budget in methods or projects that other people could have told you won’t move the needle.

3. Stronger Business Outcomes

Connect with senior CX practitioners who face the same challenges as you. Share real experiences, get honest input and turn your initiatives into real business results, faster.

4. A Peer Network That Has Your Back - and maybe your next job

Access proven methods, cases and tools that help you deliver measurable impact, and accelerate your career along the way.

These organisations have already joined Premium

The Premium Member Experience

“The learning and sparring I get here means that on several projects we’ve landed on the right solution faster, because we’ve been able to quickly qualify — and disqualify — ideas with competent leaders from other companies.”

Sanne Forsberg Holm, Chief People Officer, LEGO House
“I’ve expanded my professional foundation through meeting CX leader colleagues from so many different companies. It gives fuel, sparring and inspiration in a way books and theory never can.”

Thomas Stack, Head of Customer Experience Management, Albatros Travel
“The best thing about EXM Community is the connection to other CX professionals at the same level. I can get sparring, input for my team, and use the recorded masterclasses whenever it suits me. The flexible format is invaluable with a busy calendar.”

Britt Kastbjerg Jensen, Vice President, Head of Customer Experience, TDC Erhverv
“The membership is valuable because the sparring, inspiration and relationships give me new perspectives that strengthen the quality and precision of the Customer Experience initiatives and projects we implement.”

Emil Fhær, Senior Customer Experience Consultant, Ørsted
“Having learning, sparring and specific help with challenges right in my pocket all year round is incredibly valuable. It’s the most valuable professional community I’ve ever been part of.”

Stine Hjelme, Customer Experience Manager, Alka Forsikring